Privacy Policy

Last Updated: August 2026

At GlowiFi, a brand of Skin & Soul Solutions, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from TheGlowifi.com.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

When you create an account, place an order, contact us, or otherwise interact with our website, we may collect information such as:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details and purchase history
• Information you provide when contacting customer support

Payment information is processed through our payment service providers. We do not intend to store complete payment card details on our own servers.

b) Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Website interaction information
• Cookies and similar technologies

This information may be used to help maintain website security, understand website usage, and improve our services.

c) Marketing & Communication

If you choose to subscribe or otherwise provide consent where required, we may use your contact information to send:

• Promotional communications
• Offers and updates
• Newsletters
• Information about our products and services

You may opt out of marketing communications at any time.

2. How We Use Your Information

We may use the information we collect for the following purposes:

Order Processing & Delivery

• To process and confirm orders
• To arrange delivery of purchased products
• To provide order and shipping updates
• To maintain order records

Customer Support

• To respond to questions and requests
• To provide assistance regarding products or orders
• To handle returns, replacements, and refunds

Security & Fraud Prevention

• To protect our website and customers
• To identify suspicious or unauthorized activity
• To help prevent fraud and misuse of our services

Website Improvement

• To understand how visitors use our website
• To improve website functionality and user experience
• To analyze website performance and customer interactions

Marketing

Where permitted and where you have provided the required consent, we may use information to communicate offers, promotions, and other relevant updates.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies for purposes such as:

• Shopping cart functionality
• Login and account functionality
• Website analytics
• Website performance and improvement
• Advertising and marketing measurement

We may use services such as Google Analytics and Meta technologies for analytics, advertising, and measurement purposes.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers when necessary to operate our online store and provide services to you.

a) Shipping & Logistics Providers

Customer information necessary for delivery may be shared with courier and logistics providers.

b) Payment Service Providers

Payment-related information may be processed by the payment gateway or payment service provider selected during checkout.

c) Website, Analytics & Marketing Services

We may use third-party services for website analytics, advertising, communication, and related business functions, including services such as Google Analytics and Meta technologies.

d) Legal Requirements

We may disclose information where required or permitted by applicable law, legal process, court order, or government authority.

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Our website uses SSL/HTTPS encryption to help protect information transmitted through the website.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Processing and maintaining customer orders
• Providing customer support
• Maintaining business and transaction records
• Meeting applicable legal, accounting, or regulatory requirements
• Resolving disputes and preventing fraud

When information is no longer required, we may securely delete or anonymize it where appropriate.

7. Your Choices and Rights

Depending on applicable law, you may request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information, where applicable
• Withdrawal of consent for certain communications
• Opt-out from promotional or marketing communications

To make a privacy-related request, please contact us using the details below.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Children’s Privacy

Our website is not intended for children under the age of 18 to place orders.

We do not knowingly collect personal information from children for the purpose of processing orders.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

11. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Skin & Soul Solutions
Brand: GlowiFi

Email:skintosoulsolutions@gmail.com
Customer Support: +91-9599413228

Serving customers across India (Online Store)