Shipping Policy

1. Shipping Time

Orders are dispatched within 24–48 hours of order confirmation.

Estimated Delivery Time

• Metro Cities: 3–5 working days
• Tier 2 & 3 Cities: 5–8 working days
• Rural & Remote Areas: 7–12 working days

Delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or other unforeseen circumstances.

2. Shipping Charges

• Orders below ₹599: ₹49 shipping charge
• Orders of ₹599 and above: Free shipping

There are no additional shipping charges for orders eligible for free shipping.

3. Packaging

All skincare products are securely packed in tamper-proof packaging to help protect them from damage, leakage, or contamination during transit.

4. Order Tracking

Once your order has been shipped:

• You will receive an SMS/email containing the tracking details.
• Tracking information may take up to 24 hours to become active or update.

5. Failed Delivery

Delivery may fail due to reasons such as:

• Incorrect or incomplete address
• Customer being unavailable or unreachable
• Door being locked

The courier partner may make 2–3 delivery attempts. If delivery remains unsuccessful, the order may be returned to us.

6. Lost or Damaged Package

If your parcel arrives damaged or is reported missing:

• Please contact us within 48 hours of delivery or the expected delivery date, as applicable.
• We will review the issue and, after verification, arrange a replacement or refund where applicable.

7. International Shipping

International shipping is currently unavailable.

We may introduce international shipping in the future.

8. Contact Us

For any shipping-related questions or assistance, please contact us at:

Email:skintosoulsolutions@gmail.com