Terms & Conditions

Last Updated: August 2026

Welcome to TheGlowifi.com, the official online store of GlowiFi, a brand of Skin & Soul Solutions.

These Terms & Conditions govern your use of our website and your purchase of products from GlowiFi. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About GlowiFi

GlowiFi is a skincare brand operated by Skin & Soul Solutions.

We provide skincare products to customers across India through our online store.

2. Eligibility

You must be 18 years or older to place an order on our website.

By placing an order, you confirm that the information provided by you is accurate and complete.

3. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, images, specifications, and other information displayed on our website are accurate and up to date.

However:

• Product colors may appear slightly different depending on your device or screen settings.
• Product formulations may be updated from time to time to improve quality, safety, or performance.
• Individual skincare results may vary depending on factors such as skin type, skin condition, usage, and individual response.
• Product information on the website is provided for general product information and does not constitute medical advice.

Please read the product description, ingredients, directions for use, and applicable warnings before purchasing or using a product.

4. Skincare Safety

Before using a new skincare product, we recommend performing a patch test according to the product instructions.

If you experience irritation, discomfort, or an unexpected reaction, discontinue use and seek appropriate professional advice if necessary.

GlowiFi products are intended for cosmetic and skincare use and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

5. Pricing & Payments

• All prices on the website are displayed in Indian Rupees (INR).
• Prices may change from time to time without prior notice.
• For prepaid orders, payment must be successfully completed before the order is dispatched.
• Cash on Delivery (COD) may be available for eligible orders and locations and is subject to the applicable order conditions.
• We use third-party payment service providers and secure payment gateways to process online payments.

In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been received.

6. Order Acceptance & Cancellation

Placing an order on our website constitutes a request to purchase the selected products. An order may be cancelled or declined in certain circumstances, including:

• Product being unavailable or out of stock
• Incorrect pricing or product information
• Payment failure or payment-related issues
• Incorrect or incomplete customer information
• Suspected fraudulent or unauthorized activity
• Circumstances affecting our ability to fulfill the order

If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method, subject to the payment provider’s processing timelines.

Cancellation requests should be made as soon as possible after placing an order. Once an order has been dispatched, cancellation may no longer be possible.

7. Shipping & Delivery

We currently serve customers across India.

Orders are generally dispatched within 24–48 hours of order confirmation, subject to product availability and other applicable circumstances.

Estimated delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays, and other factors.

For detailed information about delivery timelines, shipping charges, tracking, and delivery attempts, please refer to our Shipping Policy.

8. Returns, Replacements & Refunds

Returns, replacements, and refunds are subject to the conditions described in our Refund & Return Policy.

Because our products are skincare and personal-care products, opened or used products are generally not eligible for return for hygiene and safety reasons, except where a verified product defect or other eligible issue applies.

If you receive a damaged, incorrect, defective, or leaking product, please contact us within the applicable reporting period specified in our Refund & Return Policy.

Please do not send a product back without contacting us first and receiving return instructions.

9. Intellectual Property

All content available on this website, including text, logos, graphics, product information, photographs, designs, branding, and other materials, is owned by or used by GlowiFi / Skin & Soul Solutions, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use website content without prior written permission.

10. Limitation of Liability

To the extent permitted by applicable law, GlowiFi / Skin & Soul Solutions will not be responsible for issues arising from:

• Improper use or misuse of a product
• Failure to follow product directions or warnings
• Individual sensitivity or allergic reactions
• Failure to perform a patch test where recommended
• Delays or disruptions caused by third-party courier services
• Temporary website or payment-gateway interruptions
• Errors caused by information provided incorrectly by the customer

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.

11. Website Information

We make reasonable efforts to keep the website information accurate and updated. However, occasional typographical, technical, pricing, or other errors may occur.

We reserve the right to correct errors, update information, modify product details, or make changes to the website when necessary.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics tools, or other service providers.

Use of such services may be subject to the respective third party’s terms and policies.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect information provided by customers.

14. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of India.

Any applicable disputes shall be subject to the jurisdiction of the appropriate courts in India.

15. Contact Us

For questions regarding these Terms & Conditions, orders, products, returns, refunds, or customer support, please contact:

Skin & Soul Solutions
Brand: GlowiFi

Email: info@theglowifi.com
Customer Support: +91-9599413228

Serving customers across India (Online Store)

By using this website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.