Refund & Return Policy

At GlowiFi, a brand of Skin & Soul Solutions, we want you to have a positive shopping experience. Since our products are skincare and personal-care products, we follow specific return and refund conditions to maintain product hygiene, safety, and quality.

1. Eligibility for Returns

Returns or replacement requests may be accepted in the following situations:

• The product received is damaged during transit.

• The product received is incorrect or different from what was ordered.

• The product is defective or has a verified quality issue.

• The package is received with visible damage or leakage.

For hygiene and safety reasons, opened, used, or partially used skincare products are generally not eligible for return or exchange, unless the product has a verified manufacturing defect or quality issue.

2. Time Limit for Reporting an Issue

Please contact us within 48 hours of delivery if you receive a damaged, incorrect, defective, or leaking product.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• Photographs of the shipping package, if it was damaged

We may request additional information where necessary to verify the issue.

3. Damaged or Leaking Products

If your product is damaged or leaking when delivered, please contact us within 48 hours of delivery.

After verification, we may provide a replacement or refund, depending on the nature of the issue and product availability.

Please retain the original product and packaging until the matter has been resolved.

4. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 48 hours of delivery.

After verification, we will arrange an appropriate resolution, which may include replacement of the incorrect product.

5. Defective Product

If you believe that a product has a manufacturing or quality defect, please contact us with your order details and supporting photographs.

The issue will be reviewed by our team. If the product is verified as defective, we may offer a replacement or refund, as applicable.

6. Non-Returnable Products

For hygiene and product-safety reasons, we generally do not accept returns of:

• Opened or used skincare products

• Products that have been partially used

• Products returned without the original packaging

• Products damaged after delivery due to improper storage, handling, or use

• Products returned after the applicable reporting period

7. Change of Mind

Returns are generally not accepted solely because a customer has changed their mind, selected the wrong product, or no longer wishes to use the product, particularly where the product has been opened or used.

If an unopened product needs to be returned for an exceptional reason, please contact us before sending it back. Any such request will be considered on a case-by-case basis.

8. Refunds

If a refund is approved, it will normally be processed to the original payment method, subject to the payment provider’s processing timelines.

For Cash on Delivery (COD) orders, we may request valid bank account or other payment details required to process the approved refund.

The time taken for the refund to reflect in your account may vary depending on the payment method and financial institution.

9. Shipping Charges

Original shipping charges, where applicable, are generally non-refundable unless the return or refund is due to an error on our part, such as sending an incorrect product or a verified product issue.

Where a return is approved due to a confirmed issue with the product or our fulfillment, we will provide return instructions.

10. Return Process

Please do not send any product back without contacting us first.

To request a return, replacement, or refund, contact our customer support team with your order number and details of the issue.

If a return is approved, we will provide the appropriate return instructions.

11. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may contact us for assistance, subject to the applicable return conditions.

12. Contact Us

For questions or requests relating to returns, replacements, or refunds, please contact:

Skin & Soul Solutions
Brand: GlowiFi

Email: skintosoulsolutions@gmail.com
Customer Support: +91-9599413228

Serving customers across India (Online Store)

We will review each request and provide the appropriate resolution based on the circumstances and applicable policy.